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Hearing Health
Hearing Health Channel 
FEATURE ARTICLE
Understanding Captioned Telephones

Many caregivers are caring for loved ones who have developed hearing loss over the years. Seniors often have trouble understanding others speaking to them over the telephone. Increasingly, they “pretend” to understand what is being said, ask the person to “speak up” or request the information be repeated over and over.  They can find it increasingly difficult to understand instructions or directions, recognize confirmation numbers for products or services, and most important, communicate with emergency operators when necessary.

Today, new more accessible telephone products and services, including hearing aid compatible phones, are becoming more widely available. In the last 20 years, a wide range of voice, text, and video relay services and technologies have been developed that enable consumer choice of language and mode of communication to access the telephone network...read more



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