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Personal Emergency Response System:
Frequently Asked Questions
 

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Does my loved one need a special phone jack in order to have a PERS?

For most systems, itís not necessary to have any special type of jack or wiring. Usually a regular, modular phone jack is all thatís needed in order to plug the alarm into, and it will not affect the phone or any other item plugged into the jack.
What if my loved one still has a rotary phone system? Will the PERS still work?
Almost every PERS is able to work with either a rotary/pulse or tone phone line. Just be sure that your loved one notifies the company before everything is connected, so that they will know what kind of phone system they are going to be working with.

Can my loved one take their PERS with them if they move?

PERS companies usually ask for a written notice within 24 hours of a move, in order to update your loved oneís file with the new address and telephone number.

What happens if my loved one accidentally sets-off the alarm?

If this should occur, your loved one needs to tell the emergency response center operator that the alarm has been set-off accidentally. The operator will then disconnect the alarm and no further action would be taken.

What if my loved one lives in a remote, rural area? Is there coverage available?

If your loved one lives in a rural area, it is most likely best to go with a PERS that works from a manufacturer-based center, operating from one, national center company, enabling your loved one to have service anywhere. All that is required is that your loved one have telephone service available in their location.

Whatís the total cost of a PERS?

The device can be purchased, rented, or leased. The purchase prices normally range from $200 to more than $1500. There may also be a small installation fee, and definitely a monthly monitoring charge that can range anywhere from $10 to $50. Devices can also be rented for from $15 to $50 per month, which usually includes the monitoring service. Lease agreements can be long-term or can include an option to buy. Some contracts have a cancellation charge. However, you should beware of companies that don't set a fixed price for their equipment, because they may set a price based on a percentage of the value of a loved oneís house or yearly income.

What type of contract or agreement must be signed for service?

Every PERS company is different, but there are those who donít require a long-term agreement, and only have an initial six month term, after which your loved one can cancel service anytime, without penalty or cancellation fees, and with just a 30 day notification.

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