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Personal Emergency Response System:
Frequently Asked Questions

(Page 2 of 4)

If my loved one is in trouble, and is not in the same room as the PERS console, how will they be heard?

Most consoles are quite sensitive, and in an average-sized home, the emergency response center is usually able to communicate with your loved one regardless of what room they’re in. However, there are times when it may not be possible to communicate with a loved one because of the extent of an emergency, therefore, medical emergency professionals like paramedics will be immediately dispatched to your loved one’s home.

Do PERS have the capability to work outside?

If your loved one lives in a house, most PERS have a range of 200 to 400 feet outside. Remember that the emergency response center will not be able to speak with your loved one since they are outside, but they will know that your loved one is in trouble and will dispatch paramedics to their house. If your loved one lives in an apartment or condo, the outdoor range changes because apartment construction can block the signal from outside. For example, in a large apartment building, the system will work only inside the home, yet in other apartments, condo's, and town homes it can work like it does in a single family home. This is why it’s so important to test the range of the PERS, in order to know the coverage area of your loved one’s system.

How will emergency personnel get into my loved one’s home?
If emergency personnel need to be called to your loved one’s home, the emergency response center will also contact any friends, neighbors, or family members from your loved one’s contact list that have a key to their home, and who live close enough to meet a rescue team at your loved one’s door.

What happens if the electricity goes out?

Most PERS have a battery back-up that will operate the unit for several hours after a power outage. When the power is restored, the battery automatically recharges, and is then ready for any additional power outages.

Can I set-up the PERS for my loved one, or does it have to be professionally installed?

Many PERS are designed to install quite easily, much like a standard answering machine, however, every company is different, so find out up-front, because it may save your loved one money.

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