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Making Technology Simple
By Trish Hughes Kreis
(Page 2 of 2)

At least one available “ready out of the box” product also has a feature that allows a friend or family member to be the designated “help desk” person instead of having to call a stranger for customer support and waiting on hold for eons. This feature allows the designated person to remotely access the computer to troubleshoot any problems the user might be experiencing. I would much rather have my daughter help me with my computer problems than a technical person whose complex instructions I may not be able to follow.

Cell phones have also been designed with the aging population in mind. There are phones available with larger number buttons, similar to the changes made to landline phones. The volume on cell phones designed for seniors can make talking on the phone much easier and much less frustrating.

Research and a “test run” is critical when deciding on which cell phone, computer equipment or programs to use. What works for one person may not be the right fit for someone else. Do the research and get input from the person who will be using the equipment or program by testing out different products. Many companies offer trial periods for their products which makes hands-on testing easy and convenient. It’s difficult to choose what might actually work best until the person sits in front of the computer or talks on the phone and tries it out for a while.

Once the senior is set up with access to photos, video sharing, email and the internet, the connection to the outside world is restored and the ability to maintain a close relationship with loved ones will bring great joy to everyone involved. And it will give grandma a great excuse to go shopping online.

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