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Long-Term Care

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Choosing Well: Long-Term Care Facilities
By Hilary Gibson, Staff Writer

(Page 2 of 2)

Some general questions to ask each place can include:

Location - is the facility conveniently located to where you live? Will it be easy for you to get to in order to visit? Is public transportation available nearby?

Appearance/Atmosphere - are the kitchen, day rooms and bedrooms clean? Is there good natural and artificial lighting?  How is the temperature?  Are there any unpleasant odors?  Does the facility meet your standards of cleanliness?  Is the facility wheelchair and walker friendly? Are there handrails to help with walking?

Menus - is the menu varied and nutritious? Will the facility accommodate special dietary needs? Is food available throughout the day? Are people allowed to snack? Are mealtimes flexible and varied? How is the food? Visit facilities at mealtime. Does the food look appetizing? Do residents appear to be enjoying their meals? Is there adequate assistance and supervision for those residents who need it? Ask if you can sample the food. What do you think of it?

Bathrooms -
are they private? Are they clean? Are they easy to find? Are they close to where your loved one will be? Do they have grab bars and other safety devices installed?

Alzheimer’s-friendly – if your loved one has Alzheimer’s, is the staff specially trained to care for someone with this condition or other forms of dementia? Is there a separate unit for Alzheimer’s residents? Are Alzheimer residents able to wander safely indoors and outside?

Resident-to-staff ratio - What is the resident-to-staff ratio? How many residents have Alzheimer’s disease? Does the staff provide enough care throughout the disease process, no matter what the disease and/or condition?

Interaction - do all staff interact with residents on a regular basis, and in a friendly and personable manner?

Activities – are there meaningful activities for groups and individuals? Are there therapeutic activities, like music, pet, or plant therapy? Are there opportunities for your loved one to socialize? Are the routines flexible and offer variety?

Visiting – when are you allowed to visit? Can you have privacy with the resident when visiting? Can you take the resident on outings, such as to a park, a restaurant, or to a family function?

Behavior Management - how are different types of behaviors handled? Are restraints used? (Physical restraints like straps, chemical restraints like sedatives, or restraints to the environment, like a locked door.) Don’t be afraid to ask what portion of the residents has to be “medicated” or have to have physical restraints; also, try noticing these things yourself.

Safety - are there smoke detectors? Are there slip-proof mats in the baths, grab rails, bed rails,etc.?Medical Care - can you continue to use members of your loved one’s healthcare team? Is there a doctor always available or on call in case of emergencies? How often does a doctor visit? Can you meet the doctor?

Philosophy of Care - does the facility focus on the needs of the individual resident? Can flexibility in routines be accommodated? Are there regular care planning meetings regarding your loved one? Will these meetings include you and other family members as well?

Individualized Care - is consideration given to individual cultural, religious or spiritual needs? Are other languages spoken? Is the facility “home-like”?

Atmosphere - what is the atmosphere like? Are residents up and about? Are they socializing with one another? Is the staff actively engaged with residents?  Does staff treat residents with respect?

Outdoor Areas - is there a nice spacious outdoor area for residents?  Is there a covered outdoor area in case of rain?

Another great way to obtain information is to speak directly to the residents. Ask them how they like living there, and let them know that you are considering the facility for a family member.

Larger facilities may offer an opportunity for you to speak with residents in a more private setting, enabling you to get more candid answers and information. You may find residents at smaller facilities to be a little less comfortable speaking about their experiences, since they have less privacy; if this is the case, don’t push the issue. After you’ve had the “official” tour, you may want to walk around the facility by yourself, unaccompanied. Just remember not to enter any of the residents’ rooms or areas without receiving permission first.

When making your final decision, take into consideration not only the services your loved one will need right now, but what they may need in the way of care further down the line. Make sure the facility you decide upon has services that you may also need in the future.

Before making your decision, carefully review the entire admissions packet, especially the section that covers fees and services with a complete schedule. Will Medicare be accepted? Will Medicare be willing to cover the chosen facility? Will Medicaid be accepted if personal funds run out? Even after doing all your homework and visiting several facilities, you may not find exactly what you’re looking for; however, keep your options open and flexible. You can help promote quality-of-care for your loved one by staying actively connected to them as much as possible, no matter what type of facility is decided upon.

 

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